How do I order?
It's easy to order from us. Simply, use your existing Amazon account during checkout to order products from our site. If you don't have an Amazon account, it's easy to set up. Add the products you want to purchase to your cart and create your account during the checkout process. All orders must be placed online.
How do I find what I'm looking to buy?
You can use the search box located on our home page or click any category under the "Shop by category" box on the left side of our website.
Do you accept international orders?
Yes we do! Currently we accept orders from U.S., Canada, Australia, Hong Kong, Japan, South Korea, and New Zealand, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom
Can I cancel my order?
Orders can usually be canceled by calling 1-805-696-6901 by midnight on the day the order was placed. When calling please be prepared to give us your order number, name and email address. If calling after hours be sure to leave all information with our answering service or your order will still be shipped out the following morning. Orders cannot be canceled after they are processed and shipped but returns will be accepted.
How do I contact Customer Service?
Email: sales@flyingcarpetimports.com
Telephone: 805-696-6901 Monday through Friday 10:00am to 4:00pm PST
If we are not able to answer your call immediately, please leave a message and we will return your call during business hours.
How long until my email question is answered?
We try to answer all email questions within 8 business hours, Monday through Friday. If you send us an email over the weekend you will receive a reply on Monday.
Why have I not received any emails from you?
We answer all email questions within 8 hours business hours, Monday through Friday. If you are not receiving our emails please adjust your spam settings and look in any junk mail folders.
What forms of payment do you accept?
Mastercard, Visa, and American Express.
Our Amazon webstore accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, and Visa Check Cards.
How do I pay for my purchase?
Our Amazon webstore has an easy, secure purchase process.
1. Add the Items to Your Shopping Cart
2. Proceed to Checkout
3. Sign In or Create a New Amazon Account
4. Choose a Shipping Address and Shipping Method
5. Provide Payment Information
6. Review and Submit Your Order
Do you accept personal checks?
We do not accept personal checks or money orders. All payments must be completed through the Amazon.com secure shopping cart on our website.
How soon can I expect to receive my order?
Orders are shipped within 24 hours of receipt of payment. If payment is received after 12pm Pacific time, or over the weekend, your order will be shipped on Monday.
First class shipping usually takes 2-10 days to arrive at a US address. Shipping outside the US generally takes 10-21 to arrive depending on customs at the receiving country. During holiday seasons mail may take longer to arrive. These are estimates from the USPS. The USPS does not guarantee delivery times for first class mail.
How do I check on the status of my order?
Please click the "Order Status" link located near the top right side of every webpage on our site to see the status of your order.
Do you ship outside the US?
Yes we do! Currently we accept orders from U.S., Canada, Australia, Hong Kong, Japan, South Korea, and New Zealand, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom
Can I leave feedback for you on Amazon?
Yes! When a buyer posts feedback for us we know that they have received their merchandise and our transaction is complete. If you have issues that you need resolved before you are comfortable leaving positive feedback, PLEASE contact us. Email us BEFORE leaving neutral or negative feedback and we will work with you to address any issues. Your complete satisfaction is very important to us.
